FAQs
FAQs
Frequently Asked Questions
THZK is a company located in Chengdu, China, which has been committed to the research and development and production of security optoelectronic products for many years. We have been committed to serving our customers wholeheartedly. If you have any questions, please feel free to contact us at any time and we will respond to you as soon as possible..
Q: Are you a trading company or a factory?
We are a factory that produces our own products. All our products are produced by ourselves.
Q: What is your biggest advantage?
First, we have our own complete R&D team, which can customize and improve the design of products according to your specific needs.
Second, we have the production capacity to control the products of various needs at a reasonable cost.
Q: How long is your delivery time?
Depending on the demand for the product, our delivery time is different.
If it is lightly customized or not customized, and it is in stock, it can be shipped in a few days.
If there is no stock and it needs to be produced, the general delivery time is 30-40 days.
Q: What are the characteristics of your products?
At present, our products are mainly used in the field of security, and their biggest feature is durability. Because products are often used in different environments, most of our products are IP66-IP68, waterproof, high and low temperature resistant, and drop resistant..
Q: How long is your warranty period?
The service life varies according to the product structure. Currently, our main products have a minimum warranty of one year and a maximum of three years.
Q: Can I order a small quantity?
We will not discriminate against customers based on the order quantity. As long as customers have needs, we will do our best to complete them.